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教學活動及評量方式：
教學活動包括課堂講授、專題報告及優良案例標竿學習及研究。
評量方式：作業 (35%)、平時考核(30%)、期末報告 (35%)
教科書及參考書：
Evans, J. and W.
M. Lindsay范書愷等譯, 品質管理The
Management and Control of
Quality, 6th ed., West
Publishing
Company(華泰文化事業股份有限公司), 2005
Bounds, G., L.
Yorks, M. Adams and G. Ranney,
Beyond Total Quality Management-
Toward the Emerging
Paradigm,McGraw Hill, 1994
Devor,
Chang, and Sutherland,
Statistical Quality Design and
Control, Macmillan, 1992
Juran and Gryna,
Quality Planning and Analysis,
3rd Ed., McGraw Hill, 1993
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